We want you to love every piece you order from DecorAvenue.

1. Return Window

You can request a return or exchange within 7 days of delivery.

2. Conditions for Return

• Product must be unused and in its original packaging
  
  
• Must include original invoice and all accessories
  
  
• Damaged, broken, or custom-made items are not returnable unless delivered damaged

3. Damaged/Defective Items

• Email us at support@decoravenue.online within 24–48 hours of delivery with images/video
  
  
• After verification, we will initiate:
  • A replacement
  • Refund
  • Or store credit (based on your choice)

4. Refund Method

Refunds (for eligible returns) will be processed within 5–7 working days to the original payment method.

Note: Reverse shipping pickup is subject to availability in your area. If not available, we may request self-shipment and reimburse the courier cost.